Terms & Conditions

Deposits

A deposit is required for every online reservation. The amount of the deposit is stated during the booking process.

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The deposit will be deducted from the cost of the treatment on the day of your appointment.

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If an appointment is cancelled or rescheduled on time, the deposit will remain available and may be used for a new appointment within eight weeks. After this period, the deposit will automatically expire.

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In the event of a late cancellation, a no-show or when an appointment cannot proceed because the guest has failed to comply with the applicable terms, the deposit will be retained in full. Suma laser clinic also reserves the right to charge the full cost of the reserved treatment.

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Price changes

Suma laser clinic reserves the right to change its prices. Price changes will be communicated in a timely manner through the website, by email or through another appropriate communication channel.

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The price stated when the appointment was made will continue to apply to an existing confirmed reservation. New prices apply to appointments made after the effective date of the price change.

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Arriving late for your appointment

We kindly ask you to arrive on time so that your treatment can be performed in full.

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If you arrive 15 minutes or more late for a treatment scheduled to last longer than 15 minutes, Suma laser clinic reserves the right to shorten the treatment. In that case, we will perform as much of the treatment as possible within the remaining time. The full cost of the reserved treatment remains payable.

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Treatments scheduled to last 15 minutes or less can no longer be performed if the guest arrives late. In this case, the full cost of the reserved treatment also remains payable.

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Cancelling and rescheduling appointments

An appointment may be cancelled or rescheduled free of charge up to 48 hours before the scheduled treatment time.

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Cancellations or rescheduling requests must be communicated exclusively by telephone or email. Cancellations made through social media, WhatsApp or other communication channels will not be considered valid.

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A cancellation or rescheduling request is registered at the time it is received by Suma laser clinic. If Suma laser clinic cannot be reached by telephone, the guest remains responsible for communicating the cancellation or rescheduling request on time. In that case, the guest must notify Suma laser clinic by email within the applicable time limit.

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If an appointment is not cancelled or rescheduled at least 48 hours in advance, the deposit will be retained in full. In addition, Suma laser clinic reserves the right to charge the full price of the reserved treatment.

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If a guest fails to attend an appointment without a valid prior cancellation (no-show), the deposit will be retained in full. Suma laser clinic also reserves the right to charge the full cost of the reserved treatment.

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Suma laser clinic reserves the right to refuse future appointments when appointments are repeatedly cancelled late, not attended or when these terms and conditions are repeatedly not observed.

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Intake and health

Before a first treatment, every guest must complete the intake form fully and truthfully.

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The guest is responsible for providing accurate, complete and up-to-date information about their health, medication, pregnancy, allergies and any other circumstances that may affect the treatment.

 

​Any changes in health or medication use after completing the intake form must be reported to Suma laser clinic before the treatment.

Suma laser clinic reserves the right to refuse, postpone or modify a treatment when, in its professional judgement, this is necessary for the guest’s safety or health.

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Withholding or providing incorrect relevant medical information may result in the treatment being unsafe to perform. Suma laser clinic cannot be held liable for consequences arising from this.

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Treatments and results

Suma laser clinic performs every treatment with the greatest possible care and expertise and in accordance with the applicable professional guidelines.

The number of treatments required and the results achieved vary from person to person and depend on factors including skin type, hair growth, lifestyle, hormones, medical factors and compliance with the preparation and aftercare instructions.

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Although we strive to achieve the best possible result, no treatment can guarantee a particular outcome. A treatment may be less effective or, in exceptional cases, may not produce the desired or expected effect.

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Suma laser clinic therefore cannot guarantee a specific result, the full achievement of an expected final result or the successful outcome of a treatment.

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To achieve the safest and best possible result, the guest is responsible for carefully following all preparation and aftercare instructions. If these instructions are not followed, Suma laser clinic cannot be held liable for absent or reduced results or any resulting complications.

 

Laser collections 

The Suma laser clinic laser collections consist of preselected treatment zones that have been carefully combined to offer a preferential total treatment price.

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Treatment zones within a laser collection cannot be changed, replaced or exchanged for other treatment zones. For example, it is not possible to exchange a lower leg for the upper back or another zone.

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Laser collections are personal and cannot be transferred to another person.

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Once purchased, a laser collection cannot be exchanged or refunded, either fully or partially. Unused or remaining treatments do not entitle the guest to a refund or cash payment.

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Suma laser clinic reserves the right to modify a laser collection solely in exceptional circumstances when it considers this reasonable and appropriate. No rights may be derived from such a modification.

 

Products and gift cards

Purchased products may only be returned if they are unopened, undamaged and in their original packaging, unless the product cannot be accepted for return for hygiene-related or legal reasons.

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Opened, used or damaged products cannot be exchanged or refunded unless there is a demonstrable manufacturing or quality defect.

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Gift cards are valid for two (2) years from the date of purchase, unless otherwise stated on the gift card or required by law.

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Gift cards may be redeemed for treatments or products at Suma laser clinic.

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If the value of the chosen treatment or product exceeds the value of the gift card, the difference must be paid. Any remaining balance will remain available until the gift card’s expiry date.

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Gift cards may be given to another person but may only be used by one person.

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Gift cards cannot be exchanged for cash or returned and will not be replaced if lost, stolen or damaged.

 

Liability

Suma laser clinic performs every treatment with the greatest possible care and expertise and in accordance with the applicable professional guidelines.

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The guest remains responsible at all times for providing complete, accurate and up-to-date information about their health, medication, allergies and any other circumstances that may affect the treatment.

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Suma laser clinic is not liable for damage, injury, complications or disappointing treatment results arising from incorrect or incomplete information provided by the guest, failure to comply with preparation or aftercare instructions, or failure to follow advice provided by Suma laser clinic.

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Suma laser clinic is also not liable if the desired or expected treatment result is not achieved, as every person’s skin and body respond differently to treatment.

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The guest must inform Suma laser clinic in advance about tattoos, permanent make-up, piercings, moles, pigmentation and any other characteristics in or around the treatment area. Suma laser clinic is not liable for skin damage resulting from the guest’s failure to provide this information accurately and completely or to follow the instructions provided.

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Temporary skin reactions, including redness, irritation, sensitivity and changes in pigmentation, may occur after a treatment. In exceptional cases, reactions may include blistering, burns or long-term changes in pigmentation. The occurrence of a known skin reaction that was explained in advance does not automatically result in liability on the part of Suma laser clinic, provided that the treatment was performed carefully and in accordance with the applicable professional guidelines.

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Personal belongings are brought into the clinic at the guest’s own responsibility. Suma laser clinic is not liable for the loss, theft or damage of personal belongings unless the damage is directly attributable to a fault on the part of Suma laser clinic.

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The provisions in this section apply to the extent that the liability of Suma laser clinic may be excluded or limited under mandatory law.

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House rules

To ensure a safe, respectful and pleasant environment, the following house rules apply at Suma laser clinic:

1. Smoking and vaping are not permitted inside or around the building;

2. Aggression, threats, intimidation, discrimination and racism will not be tolerated;

3. Inappropriate or sexually unacceptable behaviour will not be tolerated;

4. Theft or attempted theft will not be tolerated;

5. Causing damage to the building, its immediate surroundings, furniture, equipment, products or other property belonging to Suma laser clinic is prohibited. Any damage caused by the guest will be recovered from the guest in full;

6. If these house rules are breached, Suma laser clinic may immediately terminate the treatment and refuse the guest further access to the clinic. The full cost of the reserved treatment remains payable;

7. Where the circumstances warrant it, Suma laser clinic will notify the police or file a police report and may take further legal action.

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Privacy and personal data

Suma laser clinic processes personal data solely to perform and administer appointments and treatments, maintain guest records and comply with legal obligations.

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Personal data, including information from the intake form and relevant health-related data, is handled carefully and confidentially in accordance with applicable data protection legislation.

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Personal data will not be shared with third parties without a valid reason unless this is necessary to provide the services or required by law.

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Further information about the processing, security and retention of personal data and the guest’s rights is available in the Suma laser clinic privacy policy. This privacy policy forms an integral part of these terms and conditions.

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Complaints

Complaints concerning a treatment, product or service must be submitted in writing within 24 hours of the issue being identified by email to info@sumalaserclinic.com.

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The complaint must include a clear description and, where relevant, photographs or other information necessary to assess the complaint.

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Suma laser clinic will investigate the complaint carefully and contact the guest within a reasonable period.

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Submitting a complaint does not suspend any payment obligations.

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Changes to the terms and conditions

Suma laser clinic reserves the right to amend or supplement these terms and conditions. The most recent version will be published on the website and will always state the date on which it was last updated.

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Amended terms and conditions apply from the stated effective date. In principle, appointments that have already been confirmed remain subject to the terms and conditions applicable at the time of booking.

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Applicable law and disputes

All agreements, treatments and purchases made with Suma laser clinic are governed exclusively by Belgian law.

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Disputes will preferably be resolved through mutual consultation first.

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If no resolution can be reached, the dispute will be submitted to the court having jurisdiction under Belgian law.

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All communication, complaint handling and dispute resolution between the guest and Suma laser clinic will take place in Dutch, insofar as legally permitted.

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Contact

Do you have any questions about these terms and conditions? Please feel free to contact us.​

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Suma laser clinic
Heffen-Dorp 14A-001
2801 Heffen

Belgium

 

Telephone: +32 (0)456 33 12 39

E-mail: info@sumalaserclinic.com
Website: www.sumalaserclinic.com

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BE 0763.388.119

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We aim to respond to your question or request as soon as possible within the legally prescribed period.​

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​Last updated: 22 July 2026