Privacy policy

At Suma laser clinic, we highly value your privacy. When you visit our website, book an appointment or contact us, we only process the personal data that is necessary to provide you with the best possible service.

We handle your personal data with care, confidentiality and in accordance with the General Data Protection Regulation (GDPR) and applicable Belgian privacy legislation. Your personal data is used solely for the purposes for which it was collected and is never sold to third parties.

What personal data do we collect?

Depending on how you use our website or services, we may process the following personal data:

First and last name;
Address details (where applicable);
Date of birth;
Telephone number;
Email address;
Information you provide through our contact or intake forms;
Information required to schedule and manage appointments;
Medical information relevant to the safe performance of your treatment;
Payment details required to process payments;
Technical information such as your IP address, browser type and website usage to improve our website.

We only process personal data that is necessary for our services and never collect more information than is required for the purpose for which it is processed.

This Privacy Policy explains what personal data we collect, why we process it, how we protect it and what rights you have regarding your personal data. Our aim is to be as transparent and clear as possible.

Why do we process your personal data?

We only process your personal data for legitimate and clearly defined purposes, including:

Scheduling, changing and managing appointments;
Performing treatments safely and responsibly;
Reviewing intake forms and medical information relevant to your treatment;
Responding to questions or contact requests;
Sending appointment confirmations, reminders and other essential communications;
Processing payments and issuing invoices;
Improving our services, website and user experience;
Complying with legal and administrative obligations.

We only process your personal data when there is a valid legal basis to do so, such as the performance of a contract, your consent, a legal obligation or our legitimate interest.

Data retention

We do not retain your personal data for longer than necessary for the purposes for which it was collected or for as long as we are legally required to do so.

The retention period depends on the type of data and the purpose for which it is processed. Data required for our services, administration or legal obligations is retained for the legally prescribed period. Once the data is no longer required, it is securely deleted or anonymised.

Sharing personal data

We treat your personal data confidentially and never sell it to third parties.

Where necessary for the provision of our services, we may share your personal data with carefully selected service providers who support us in operating our business, such as appointment management, intake forms, payment processing, website hosting and email services.

Where legally required, we enter into appropriate data processing agreements with these parties. They may only process your personal data on behalf of Suma laser clinic and solely for the purposes for which the data has been provided.

We may also disclose personal data where required by law or where necessary to protect our legal rights.

Cookies

Our website uses cookies to function properly and to improve your browsing experience. Cookies are small text files that are stored on your device when you visit our website.

We only use cookies that are necessary for the operation of the website and, where applicable, analytical or marketing cookies to gain insight into how our website is used and to further improve our services.

Where your consent is required, we will request it through our cookie banner. You can change your cookie preferences at any time or configure your browser to refuse or delete cookies. Please note that certain parts of the website may not function properly if cookies are disabled.

Protecting your personal data

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, alteration or disclosure.

All personal data is handled with care and is only accessible to those who require it to perform their duties. In addition, we only work with service providers who implement appropriate security measures to protect your data.

Although we are committed to safeguarding your personal data, no method of data transmission or digital storage can guarantee complete security. We therefore continuously evaluate and improve our security measures where necessary.

Your rights

You have the right to access, correct and, in certain circumstances, request the deletion of your personal data. You may also request the restriction of processing, object to the processing of your personal data or, where applicable, exercise your right to data portability.

Where the processing of your personal data is based on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before your consent was withdrawn.

If you wish to exercise any of these rights or have any questions regarding the processing of your personal data, please contact us at info@sumalaserclinic.com. We will handle your request with care and respond within the legally required timeframe.

If you believe that we have not handled your personal data appropriately, you have the right to lodge a complaint with the Belgian Data Protection Authority (GBA).

Changes to this Privacy Policy

Suma laser clinic reserves the right to amend or update this Privacy Policy where necessary, for example as a result of changes in legislation, our services or the way we process personal data.

The most recent version of this Privacy Policy is always available on our website. We recommend reviewing this page regularly so that you remain informed of any changes.

Contact

If you have any questions about this Privacy Policy or about the way Suma laser clinic processes your personal data, please feel free to contact us.

Suma laser clinic
Heffen-Dorp 14A
2801 Heffen

Belgium

Telephone: +32 (0)456 33 12 39

E-mail: info@sumalaserclinic.com
Website: www.sumalaserclinic.com

BE 0763.388.119

We aim to respond to your question or request as quickly as possible and always within the legally required timeframe.

Last updated: 22 July 2026